what i learned for the past 5 years
1.
Use 5 whys always. Also STAR is applicable even in your daily life... not only in coaching :) hahahaha2.
I will always be a daddy's girl and Rico's spoiled bratty significant other...no matter what :) hahaha
3.
Assumption is indeed the mother of all fuck ups.
4.
Smile in your calls, it will increase your CSAT. This was part of the very first action plan i got from my very first team lead in cvg. And it really did helped.... A LOT!
5.
Being offline for more than 1 month is not fun. - June 2005 was the lowest, saddest part of my convergys life. I was not doing anything. My CSAT was a mess and they asked me to go on offline. I feel sooo unproductive. I felt that i was not needed by the company, I almost resigned but thanks to the encouragement of my tl and om i didn't.
6.
When applying for a position make sure to prepare for the interview, I mean really prepare.- I applied 3 times for the team lead post in cvg, first was December 2004 (yep I was not even a regular employee yet!) for an account in Alabang, I was able to go to the final interview , 2nd was in 2007 , this was the scariest of them all... last application was April of 2007 (after months and months of preparation I decided to apply then I got in!).
7.
You deserve a break. It has always been a tradition for me to get something fancy every year . I discovered that :
- iPOD photo is one of the coolest thing on earth (2004/2005)
- one must really learn to love onself. Do not let yourself rot in a relationship that you know it's not doing any good for you. (2005)
- digicam is a must (2006)
- Disneyland is indeed one of the happiest place on earth (2007)
- pink clamshell phone is the most kikay thing one could have (2007)
- nintendo wii and flatscreen tv : perfect combination (2008)
8.
There really is a career in the call center business. The last five years of my life i have inched myself up to the career ladder of cvg. From TSR to DCA to QSp to TL. Last July 16 I was promoted to being a TL2. And I am soo glad that I was given a chance to prove what I can do for the company :) I have learned a lot and And i hope to spend more years here.
9.
PBCOM tower has a lot of experience to offer it's tenants. Even after experiencing an earthquake , numerous rallies / anti gloria - chacha campaigns ,and a supertyphoon inside the buidling , PBCOM still offers the best view of Metro Manila . I love staying in the office during Saturdays and Sundays , specifically in the afternoon,, I love the view, I love the calmness and peacefulness that it brings to me. I love the fireworks display during the new year.
10.
Expect the Unexpected. - I never expected to fall in love with the kindest most loving and patient man I know,,, but now we are approaching our 4th year together. Who would think that we were never really that close to beging with... :)
- I never expected that I'll handle the BEST team in PBCom but I did.
- I never expected that I'll received that call last October 16 2005 from my tita informing me that daddy passed away already while I am on AUTO IN.
- I never expected to be friends with the most wonderful people I have ever met in my life.
- I never expected to stay in CVG for more than 2 years.
- I never expected that I'll be on the dayshift... but then again we are :)
- I never expected to be this happy BUT I AM.
The five years was indeed a roller coaster ride , fun and exciting. I have cried , laughed , daydreamed and stressed myself out A LOT during the last half of a decade but it's all good. I have met a lot of people , they come and go but they will all hold a special place in my heart.
Probably this is the best time to say thank you to Sir Eric for giving me a chance to sign the Job offer that I declined in the first place. If not for him then my life wouldnt be as happy and as exciting and contented as it is right now...
